PRIVACY POLICY

Last updated: July 31, 2026

At Opaline Shop we respect your privacy. This policy explains what personal data we collect when you use opaline.gt, what we use it for, who we share it with, and what rights you have over it.

1. Who is responsible for your data

Opaline Shop, operating from Guatemala City, is responsible for processing the personal data collected through opaline.gt. You can contact us at any time at soporte@opaline.gt.

2. What data we collect

Account data: your name and email address. Profile data, if you choose to provide it: phone number, date of birth and gender. Delivery and billing data: shipping address, billing address and, optionally, the name and NIT (tax ID) you want to appear on your invoice; if you do not provide them, the invoice is issued to Consumidor Final (CF). Purchase data: the products in your cart and wishlist, orders placed, amounts, order status and tracking information. Technical data: IP address, device and browser type, and the cookies needed to keep your session and cart working.

3. Signing in with Google

If you choose to create your account or sign in with Google, we receive from Google only your name, your email address and, where available, your profile picture. We use that data exclusively to create and identify your account, associate your orders with it, and send you emails related to your purchases. We do not access your contacts, your calendar, your Drive, or any other data in your Google account. We never post anything on your behalf, we do not use information obtained from Google for advertising purposes, we do not sell it, and we do not transfer it to third parties other than the service providers needed to operate the service described in section 5. You can revoke access at any time from your Google account settings.

4. What we use your data for

We use your data to create and manage your account, process and deliver your orders, issue your invoice, charge you securely through our payment processor, send you confirmations and updates about your order status, provide support when you contact us, prevent fraud and misuse, and comply with the legal and accounting obligations that apply to us. We do not use your data to make automated decisions that legally affect you.

5. Who we share your data with

We share only the data necessary with the providers that allow us to operate: Clerk (account management and sign-in), TiloPay (card payment processing), Resend (transactional email delivery), our hosting and infrastructure providers, and the import and courier companies that deliver your order. These providers may only use the data to provide us with the contracted service. We may also disclose information when a competent authority requires it under the law. We do not sell your personal data or hand it over to third parties for advertising purposes.

6. Payment data

Card payments are processed directly in TiloPay's secure environment. Your card number, expiration date and security code are entered into a form belonging to the processor and never pass through Opaline Shop's servers: we do not receive them, see them, or store them. For each payment we retain only the amount, the currency, the transaction status and the reference the processor returns to us, so that we can match the payment to your order and support you.

7. Cookies

We use cookies and browser local storage to keep you signed in, remember the contents of your cart, save your language preference and keep the site secure. These are cookies necessary for the store to function; if you disable them in your browser, features such as the cart or sign-in may stop working.

8. How long we keep your data

We keep your account data for as long as your account remains active. Order and billing data is retained for the period required by Guatemalan tax and accounting legislation, even if you close your account. Once there is no longer a legal or operational reason to keep it, we delete or anonymize it.

9. Your rights

You may ask us at any time to access the personal data we hold about you, correct it if it is out of date or inaccurate, obtain a copy, or request that we delete your account and any data we are not required to keep. You may also object to receiving communications that are not strictly necessary for your orders. To exercise any of these rights, write to soporte@opaline.gt from the email address associated with your account and we will respond within a reasonable time.

10. Security

We protect your information with encrypted connections (HTTPS), access controls on our databases, and providers that meet recognized security standards. No system is completely infallible, so we recommend using a unique password and notifying us immediately if you notice suspicious activity in your account.

11. Minors

Our store is intended for adults with legal capacity to enter into contracts. We do not knowingly collect data from minors. If we detect that an account was created this way, we will delete it along with its data.

12. Changes to this policy

We may update this policy when our services or applicable regulations change. The version in force will always be published on this page with its last-updated date.

13. Contact

If you have questions about this policy or about the use of your personal data, write to us at soporte@opaline.gt or call (+502) 4105 4976.