TERMS & CONDITIONS
Last updated: July 31, 2026
These Terms and Conditions govern your use of opaline.gt and any purchase made through Opaline Shop. By creating an account or placing an order, you confirm that you have read and accept these terms.
1. Who we are
Opaline Shop is an online store operating from Guatemala that makes beauty products from Sephora's catalog available to its customers. We act as an independent intermediary: we are not Sephora, nor a subsidiary, authorized distributor or business partner of Sephora, and we are not endorsed or sponsored by them. The brands, trade names and product images shown on the site belong to their respective owners.
2. Your account
To place an order you need to create an account with your email address or by signing in with Google. You must provide accurate information and keep it up to date, particularly your delivery address. Billing details (name and NIT) are optional: if you do not provide them, your invoice is issued to Consumidor Final (CF). You are responsible for the activity that takes place in your account and for keeping your credentials secure. You may request deletion of your account at any time by writing to soporte@opaline.gt.
3. Catalog, availability and product information
Product information (names, descriptions, images, ingredients and reference prices) comes from our supplier's catalog and may be updated or become unavailable at any time. Part of that information is machine-translated from English, so inaccuracies are possible. We make our best effort to display accurate information, but we do not guarantee that descriptions, colors or presentations are completely accurate, nor that a product is in stock at the time of your order. If a product turns out to be unavailable after your purchase, we will let you know and refund the corresponding amount.
4. Prices, currency and taxes
All prices are shown in Guatemalan quetzales (GTQ). The price you see already includes the product cost, international shipping, estimated import and customs charges, and our service fee. Any delivery cost within Guatemala is shown separately during checkout, before payment. Prices may change without notice due to exchange rate movements, supplier price changes or import costs; the price that applies to your order is the one displayed when you complete payment.
5. Orders and payment
An order is confirmed only after payment has been approved. While payment is pending, the order is recorded as awaiting payment and is not processed. Card payments are processed through TiloPay, our authorized payment processor; your card details are entered directly into the processor's secure environment and Opaline Shop never receives or stores them. Where available, you may choose to pay in installments subject to your issuing bank's terms. We reserve the right to refuse or cancel an order in cases of obvious pricing error, suspected fraud, or inability to source the product, with a corresponding refund.
6. Shipping and delivery
Products are imported and then delivered to the address you provided in Guatemala. The delivery times we display are estimates and may be affected by customs processing, supplier availability, or causes beyond our control. Once your order is on its way we will share whatever tracking information is available. It is your responsibility to provide a complete and correct address and someone able to receive the order; costs of a re-delivery caused by incorrect details may be passed on to the customer.
7. Cancellations, returns and refunds
You may request cancellation of an order by writing to soporte@opaline.gt as long as it has not yet shipped from abroad. We accept returns of products that arrive damaged, incomplete, or that do not match what you ordered, provided you contact us within 7 days of delivery and keep the product and its original packaging. For hygiene and safety reasons, we do not accept returns of beauty products that have been opened or used, except in the case of a manufacturing defect. Once a return is approved, the refund is issued to the same payment method used for the purchase and may take up to 30 days to appear, depending on your issuing bank's processing times.
8. Acceptable use of the site
You may use the site only for personal, lawful purposes. You may not scrape catalog content by automated means, attempt to breach the security of the site, impersonate others, or use the service for fraudulent or unlawful activity. The design, text and software of the site are the property of Opaline Shop or its licensors.
9. Limitation of liability
Opaline Shop is not the manufacturer of the products it sells. Responsibility for the formulation, quality and safety of each product lies with its manufacturer. We recommend that you always review the ingredient list and the manufacturer's instructions before using a product, especially if you have allergies or skin conditions. To the extent permitted by law, our liability for any claim related to an order is limited to the amount actually paid for that order.
10. Changes to these terms
We may update these Terms and Conditions to reflect changes in our services or in applicable regulations. The version in force is always the one published on this page, with its last-updated date. If the changes are significant, we will try to notify you by email or through a notice on the site.
11. Governing law and jurisdiction
These terms are governed by the laws of the Republic of Guatemala. Any dispute regarding their interpretation or performance shall be submitted to the competent courts of Guatemala City, without prejudice to the rights granted to customers under consumer protection legislation.
12. Contact
If you have questions about these terms or about an order, write to us at soporte@opaline.gt or call (+502) 4105 4976.
